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Our customer/personal data policy

This is how we manage your customer/personal data. It is important to us that you feel secure in letting us manage and store data about you/your company, and that you are aware that we do so in a legal and reliable way, because we want you to feel secure with us and the way we work.

About Schine Innovation/Milmas AB

Schine Innovation is a subsidiary of Milmas AB (corp. reg. no. 556596-9507) located at Stigaregatan 7B, 790 60 Falun, Sweden.

We develop and sell daily living aids, mainly to facilitate pill management.Our customers are primarily pharmacies, assistive device retailers, suppliers of products to health and social care and retailers of clever, innovative products.


We process customer data and personal information primarily to fulfil our duties to our partners. We do not process more customer/personal data than is absolutely necessary for this purpose, and we strive to always use the least sensitive information.

We need this information to provide good service, for example sales, marketing, follow-up and information. We may also need customer/personal data to meet legal requirements and to perform customer and market analyses.

You have the right to object to our use of your customer/personal data for direct marketing. When we collect customer/personal data for the first time, you receive more information about this and how you can object to its use.

We appreciate when you contact us, and when you do it through one of our communication channels, we use that communication and your information in order to handle your case, to contact you and of course we want to improve our service by saving the case so we can answer quickly if you come back with questions. When you visit one of our websites, you consent to cookies for processing your data.

Standard cases

In the standard case, a company is a customer of Schine Innovation/Milmas AB. When a partnership agreement is drawn up, the customer accepts our terms, and through that, accepts our use of customer/personal data to fulfil our commitment under the agreement.

We use cookies to obtain statistics and information.


We only process customer/personal data in accordance with applicable data protection regulations and our internal guidelines and procedures. We do not process customer/personal data unless it is required in order to fulfil agreed commitments according to e.g. contracts and legal requirements. The following are examples of customer/personal data we process about you as our customer under the legal entity Schine Innovation/Milmas AB.


  • Company name/Name
  • Contact people
  • Address
  • E-mail address
  • Phone number
  • Fax number
  • Corporate registration number
  • Payment card number, credit card number and/or other bank-related information
  • Information you entered voluntarily
  • Content that you publish yourself, i.e. user-generated content

How do we get access to customer/personal data?

Wherever possible, we try to obtain consent before processing customer/personal data. When we draw up a partnership agreement, you accept our general terms. When you consent to our general terms, you also consent to our processing your customer/personal data.

You can withdraw your consent at any time. If you do, we will no longer process your customer/personal data or retrieve new such data, unless this is necessary for us to fulfil our responsibilities according to a contract or legislation. Be aware that withdrawing your consent may mean that we cannot fulfil the responsibilities we have towards you. We may also gain access to your customer/personal data in the following ways:

  • Data you provide us directly
  • Data we get from public databases
  • Data we get when you sign up for our newsletter and other mailings
  • Data we get when you answer surveys
  • Data we get when you post on our social media
  • Data we get when you contact us, visit us or in some other way connect with us

Do we process your personal data securely?

We develop procedures and methods for securely processing customer/personal data. Only people in our organisation who need customer/personal data in order to complete their tasks will have access to it.

Our IT security system is developed to protect against hacking, destruction and other changes that could put your privacy at risk. We do not transfer personal data in any way other than what is expressly stated in this policy.

We do not provide customer/personal data to a third party if you have not consented to this, unless it is necessary for us to fulfil our duties under contract or by law.

How do I withdraw my consent or obtain copies of the data you have on me?

You can always request copies of the data we have on you/your company in our database by letter, e-mail or phone. You can withdraw your consent to our use of your customer/personal data, apart from the specific situations named above, in the same way. We will get back to you with your data within seven days.


Schine Innovation/Milmas AB is the data controller for customer/personal data, which means that we are responsible for how this information is processed and for ensuring your rights.